Are you an Australian owned business?

Yes, Australian owned and operated.

 

Where is our sportswear produced?

Our fabric is sourced from Italy. Our sportswear is produced in Hungary (EU) in line with the highest levels of quality standards and they are stock in Australia.

 

Where is KEO Fitness AU based?

Perth, Western Australia.

 

Where are your products shipped from?

We ship from Perth Western Australia.

 

Do I need to create an account to shop at your online store?

No, you do not need to create an account to shop with us. You can make a purchase using our guest checkout.

However, by creating an online account you can:

  • Check out faster
  • Update and save your details
  • Review past orders
  • Save and view your Wishlist
  • Be informed about sales and special offers

 

Can I track my shipping?

Yes! We work with premium logistic providers and we are providing tracking numbers for our customers!

 

Can you ship internationally?

Right now we do not offer international shipping.

 

How long will it take me to get my order?

For standard shipping, you should receive your order within 4-5 business days. For express shipping it's 1-3 business days.

 

How can I check the status of my order?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email or SMS. 

 

How do I return my order?

Please visit our returns page to initiate the returns process.

 

What do I do if my order is damaged? 

We are so sorry to hear that your order arrived in less than pristine condition!  Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team via email at hello@keofitness.com.au

 

Why did I only receive part of my order?

Don't worry, it's on its way! While we do our best to ship all orders in one package, there are times when we are not able to ship all the products in a same package, but if you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.

 

I received the wrong goods, what do I do?

Although we strive for perfection, we are human and sometimes the wrong clothes  are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via email, or Facebook Messenger, so that they can work to get you your goods as soon as possible.

 

Where can I find product sizing information?

You can find information about the size on every product page, or on the bottom of the website.

 

My discount code is not working, what do I do? 

Thank you for your patience and we understand this can be frustrating. Some of our discount codes require users to create an account on the site and be logged in upon check out to utilize the discount code. If you are having trouble after you logged in, please contact us at our email address (hello@keofitness.com.au)

 

The item I wanted is now sold out.

If something you love is no longer in stock, please feel free to contact us on Facebook Messenger or via email and we’ll be happy to see when the item is available to purchase on our stores.